PROFESSIONAL EXPERIENCE

2001-Present
Conceptual MindWorks, Inc. San Antonio, TX
Team Member Services Leader
Involved with planning, development, and implementation of policies relating to all functional areas of human resources including: Compensation, Payroll, Team Member Relations, Benefits, Training, Employment Law, Workers Compensation administration, Recruiting and Selection.
Direct all departmental special projects and functions.

1999- 2000
Martin Marietta Materials SW San Antonio, TX
HR Administrator/Generalist
Managed all aspects of the Employment function, from sourcing of applicants to new hire orientation to exit interviews. Reduced hire time from 50+ days to less than 21 days. Designed, prepared and conducted biweekly New Hire Orientation sessions. Redefined Employee Referral Program to actively incentivize employees to participate. Redesigned new hire orientation to create a fun, enthusiastic and interactive setting for new hires. Involved in the Health & Safety arena, coordinated new hire physicals and results with Company Nurse. Selected as 1 of 4 individuals as Team Leaders for organization initiative to revive, rethink the safety effort amongst the employee base. Selected as Team Leader for the Policy Team, tasked with the review of existing safety policy and the development of new policy. Participated in the acquisition process of additional plant facilities. Involved with Employee Relations; coordinated Holiday Functions, summer functions, and retirement functions for the San Antonio District employees. Managed the open enrollment process for the San Antonio district; reviewing new benefit plans, conducting meetings and assisting with electronic enrollments. Key contact for all benefit-related questions. Conduct mini-wage surveys as needed for newly acquired plants in various geographic areas. Managed the Computer Training program. Ensure compliance with federal, state and local employment regulations.

1998-1999
DPT Laboratories San Antonio, TX
Sales & Marketing Account Coordinator
Manage established pharmaceutical accounts and opened new accounts for manufacturing purposes. Duties include moving a new or existing pharmaceutical product through the process, from development to distribution. Involved heavy project management, customer interaction and negotiation skills. Managed 7 accounts totaling $2mm per year.

1992-1998
State Farm Insurance San Antonio, TX
Secretary I
Manage administrative duties related to property/casualty claim handling. Compiled payroll and attendance records. Analyzed and formulated accounting entries, monthly and quarterly internal reporting. Prepared lawsuit reports, coordinated travel arrangements and submitted state licensing applications for adjusters. Processed computer issued drafts and reconciled daily with spoils/voids. Assisted adjusters and management with reporting, diaries and file requirements. Provided customer service to insureds, agents, attorneys and contractors for claim purposes. Participated in Catastrophe duty.

1989-1992
State Farm Insurance San Antonio, TX
Sr. Claims Service Assistant
Assisted 7 adjusters with documenting file setup, generating form letters, logging salvage, ordering police and fire reports and making initial phone contact. Analyzed and reviewed policies for coverage and limitations and proper coding for claim reserve purposes. Provided customer service to insureds, agents, attorneys, contractors, etc. Participated in CAT duty when available. Implemented IBM Think Pad estimating system for adjusters.

1987-1989
USAA San Antonio, TX
Commercial Lines Rater
Rated commercial business policies for 18 states to include all lines. Quoted and issued all policies including worker’s comp and general liability. Reviewed business applications for underwriting criteria and assisted sales rep in identifying correct policy types.